Neurocrine Access Support Brochure
A comprehensive overview of the Neurocrine Access Support program.
Additional Resources
More questions? We have resources to help you
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Getting StartedSpanish Resources -
Getting StartedOur Contact Information
To ensure you never miss a call with important information, and that you know whom to call if you have any questions, save the Neurocrine Access Support phone number by clicking the button below. We’ll call you on the following number: 1-855-CRNSITY (276-7489). Click the link below to save the phone number.
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Getting StartedSpanish ResourcesCRENESSITY Patient Access Journey
From obtaining your prescription to scheduling the delivery of your first refill, this resource outlines the details of your CRENESSITY treatment support.
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Financial AssistanceCRENESSITY Savings Program
Download information on our CRENESSITY Savings Program, which will help you pay $0 for CRENESSITY if you are commercially insured. If you’re eligible, our Copay Savings Program will be applied automatically by the pharmacy.*
*Additional terms and conditions apply.
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Patient AdvocacyCARES Foundation
For more information on the CARES Foundation and their work supporting the rare disease community, visit the CARES Foundation website.
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Patient AdvocacyMAGIC Foundation
For information on the MAGIC Foundation and their work supporting the rare disease community, visit the MAGIC Foundation website.
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Patient RegistryPatient Registry
This is a patient registry, or collection of clinical patient data, for people with rare diseases. Its mission is to advance rare disease clinical research and in turn improve quality of life of those living with rare diseases. Click below for more information on enrolling in the patient registry.
Frequently asked questions (FAQs)
Specialty pharmacies focus on medications designed for rare, long-term, and/or complex conditions, and offer personalized services. A specialty pharmacy is different from a mail-order pharmacy or a local pharmacy, like where you may get your steroid prescription.
PANTHERx is the dedicated specialty pharmacy for CRENESSITY that dispenses and ships it directly to patients. PANTHERx clinical pharmacists are trained in your rare condition. They are there to work with your doctor to support your personal treatment journey providing you with long-term clinical support related to taking CRENESSITY (for example, information about dosing, understanding side effects, and more).
You can expect a call within 1 business day after your prescription has been received by PANTHERx. They will walk you through everything you need to know to help you get started on CRENESSITY.
Yes, you will need to talk to your Care Coordinator before you fill CRENESSITY for the first time. This is so they can confirm important personal details that the pharmacy needs in order to dispense CRENESSITY.
After your second shipment, you can schedule refills through text message or use PANTHERx's refill management app. If you are interested, you can opt in to the texting service while enrolling in Neurocrine Access Support. You can also reach out to your Care Coordinator to opt in later on or if you have any questions.
You can reach your Care Coordinator by calling the Neurocrine Access Support phone number 1‑855‑CRNSITY (276‑7489), Monday through Friday, 8 AM to 8 PM ET.
Your Care Coordinator remains involved throughout your CRENESSITY treatment experience and will check in regularly to offer support, answer questions, and help coordinate next steps as needed.
For questions about your prescription status, you can call your Care Coordinator at 1‑855‑CRNSITY (276‑7489) from 8 AM to 8 PM ET, Monday through Friday. For medical questions, such as how to take CRENESSITY, you can speak directly with a clinical pharmacist at PANTHERx. You can also call your doctor if you have any questions about your condition, your care plan, and where CRENESSITY fits.
Yes. Your dedicated Care Coordinator will call you before your first shipment to schedule fast and reliable delivery of your prescription right to your door. Please answer all calls from your Care Coordinator so you never miss important information about your prescription.
To learn more about different types of insurance and how they work, you can reference this document, which provides a simple overview to help you better understand your coverage.
Your Care Coordinator can help answer questions related to your insurance coverage as well.
Your coverage for CRENESSITY depends on your insurance plan, but with the help of Neurocrine Access Support, ~9 out of 10 people receive approval through their insurance.* If your insurance does not cover CRENESSITY, Neurocrine Access Support has financial support options that can help you get access to your treatment.
The cost of CRENESSITY for you depends on your insurance coverage. The good news is that 9 out of 10 people taking CRENESSITY pay $10 or less per month for their copay. Most pay $0.* If you need help paying for CRENESSITY, Neurocrine Access Support has financial support options to help you start and continue on your treatment.
Eligible patients of the copay program must:
- Reside in the United States or Puerto Rico
- Have a valid prescription for CRENESSITY
- Have commercial insurance coverage for CRENESSITY
If you have commercial insurance through your employer or the Health Insurance Marketplace (Exchange), the CRENESSITY Savings Program is typically applied automatically by PANTHERx Rare if you are eligible.
Neurocrine Access Support is committed to helping you start and continue CRENESSITY, no matter your situation.
If your insurance denies CRENESSITY after you start on the QuickStart Program, you may be eligible for the Patient Assistance Program (PAP). Your Care Coordinator can review your information to determine if you qualify and get the process started if you’re eligible.
To apply for PAP, your doctor will have to fill out a form that lets Neurocrine Access Support check if you are eligible. You will also need to sign the form to consent (give permission) for us to check your eligibility. If you have any questions about how to get started, your Care Coordinator can help.
*Data on file as of May 2026.
